Need help with Pension Plain? Here is how to reach us and what we can help with.
Ways to reach us
- Email: info@pensionplain.co.uk. We reply within five working days.
- WhatsApp: +44 7457 406 741. Usually a same-day reply Monday to Friday, and the quickest way to reach us.
- Phone (UK): +44 204 579 0881
- Phone (US): +1 (929) 293-1234 (New York) or +1 (307) 381-6444 (Wyoming)
Voicemail is checked daily on working days, and for most queries email or WhatsApp is faster than the phone. Our Contact page lists every option, including our postal address.
If your question is about something you bought, please include the email address you used at checkout and your Stripe receipt, so we can find your order quickly.
What we can help with
- Access and downloads for any paid product, for example if a download link did not arrive or has expired.
- General questions about our guides, workbooks, and the newsletter.
- Letting us know about something that looks out of date or wrong, so we can fix it.
What our support cannot do
We can help you use our products, but we cannot review your personal figures, interpret your individual pension statement, choose between your options, or give financial, tax, or legal advice. Those are exactly the points where the right help is worth using:
- For free, impartial guidance, MoneyHelper is a good place to start.
- For a regulated decision, or a complex tax position, consider an FCA-authorised financial adviser or a tax adviser.
- For a complaint about how your scheme has handled something, the Pensions Ombudsman.
Pension Plain products are educational. They are not financial, tax, or legal advice. Pension Plain is not authorised or regulated by the Financial Conduct Authority.
Purchases, refunds, and your data
Payments for our digital products are processed by Stripe, which acts as the merchant of record for the sale. For how purchases, cancellations, and refunds work, see our Terms of Sale. How we handle your data is set out in our Privacy Policy.